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Product support FAQs
CLEARVUE & SVE offers four major computer-based product lines: PowerMediaPlus.com, e-Learning Modules (eLMods), PowerCD CD-ROMs, and Gradebook Plus. If you have questions about installation, performance, or other technical concerns, please begin by reviewing the Frequently Asked Questions.
To reach Customer Service, e-mail Discovery_Education@ordering.com or call us at 1-888-892-3484. Our office hours are 7:30 a.m. to 5:00 p.m. Central Time. To help us assist you in an efficient manner, please be prepared to answer the following questions when calling or writing:
- Are you using a Macintosh or Windows machine?
- What type of processor does your machine have?
- What system are you using? (i.e., Windows 95, 98, XP, Mac PowerPC, etc.)
- Are you using a Network or stand-alone version of the program?
- For eLMods, what version of Internet Explorer are you using?
- For eLMods, what version of Windows Media Player (PCs) or QuickTime (Macs) are you using?
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